TERMS & CONDITIONS
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use.
The term ‘Another World’ or ‘us’, ‘we’ or ‘our’ refers to the owner of the website whose address is 16 Diana Road, Walthamstow, E17 5LF. The term ‘you’ refers to the user or viewer of our website. Another World is responsible for the sale of the Products to you and delivery within the UK.
TERMS OF CONDITIONS FOR USE AND SALE
Please read carefully the following terms and conditions (‘Terms and Conditions’) of use for the website www.anotherworldcostumes.co.uk (‘Site’) and the ordering and sale of products (‘Products’) to you. Please save or print a copy of these Terms & Conditions, or store them in your computer, for future reference.
USE OF THE SITE
The Website and related services, including any applications which allow you to buy our products from us on mobile devices, (the ‘Services’) are made available to you in accordance with these Terms and Conditions, and any other rules posted on our website.
You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.
You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms & Conditions.
You take responsibility for access to your computer or mobile device and you will maintain your account and password confidential and to the extent permissible by law, you accept responsibility for the activities that occur under your account or password.
DEALINGS WITH THIRD PARTIES
The Site may provide links to other web sites or resources. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.
Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.
INTELLECTUAL PROPERTY RIGHTS
The Site and its content are protected by intellectual property rights including copyright and trade marks.
You agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part, except as expressly authorised by us or relevant third parties.
Your use of the Site is at your sole risk. The Site is provided on an ‘as is’ and ‘as available’ basis and we do not guarantee that the Site will be suitable for your purposes or requirements. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.
The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.
The content of the Site has been compiled from a variety of sources and is subject to change without notice.
We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.
So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill. We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.
LIMITATION OF LIABILITY
So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it). We are not responsible for any delay or failure to comply with our obligations under these Terms & Conditions. This does not affect your legal right to have Products sent within a reasonable time or to receive a refund if Products cannot be supplied within a reasonable time.
These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery and policy on Returns constitute the entire agreement between you and us.
Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and the relationship between you and us shall be governed by the laws of England and the English courts shall have the exclusive jurisdiction over any dispute.
We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.
You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless any change to those terms and conditions is required by law in which case it may apply to an order previously placed by you.
COPYRIGHT AND TRADEMARK NOTICE
All logos, graphics, images of products and descriptions of products, coding and site designs on this website are the intellectual property of Another World and may not be used without our express written permission.
Items that are placed in your shopping cart are not reserved and may be purchased by other customers.
We are under a legal duty to supply goods that conform with their description on the website.
ACCEPTANCE OF YOUR ORDER
You agree that your order is an offer to purchase the Products from Another World. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you, for example, in the event we are unable to obtain authorisation of payment or that the Product ordered is out of stock.
After submitting an order to us, we will send you an order acknowledgement email. This email will include your order number, details of the items you have ordered from us and delivery details. Pease note that this email is an acknowledgement of your order and is not an acceptance of your order.
Acceptance of your order and formation of a contract of sale for the Product(s) between Another World and you will take place once we dispatch the Product(s) to you and we have sent you an email confirming this.
Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Another World.
ORDER PROCESSING TIMES
Whilst we aim to have products in stock, this may not always be possible due to the handmade nature of the products and the time required to make them. Most orders will be made and dispatched within 1-3 weeks. If we expect the processing time to be longer than usual, for example, with large orders, we will notify you of any delays.
PRICING & PAYMENT
We may vary the prices on our site at any time and without any notice.
Delivery charges are itemised on the order acknowledgement issued by Another World.
It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal or Stripe, both secure online payment gateways that encrypts your card details in a secure host environment.
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
CANCELLATION RIGHT – COOLING OFF PERIOD
Our Returns Policy applies to any Products purchased from us and as set out below.
If you are a UK consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Product(s) from us or when a third party other than the carrier and indicated by you receives or has physical possession of the Product(s).
If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract either in writing by emailing firstname.lastname@example.org or sending a letter by post to Another World, 16 Diana Road, London E17 5LF or calling us on 07894 105 134.
If you exercise your right to cancel the contract during the 14 days period after receipt of the goods, we reimburse you the cost of the Product(s) using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Product(s) back or you have supplied evidence of having sent back the Product(s), whichever is the earlier.
Please return the unwanted Product(s) to us without undue delay and in any event not later than 14 days from the date on which you communicate your cancellation from the contract to us. Please return the Product(s) in line with our Returns Policy. We will reimburse you within 14 days from when we received the returned Product(s).
You will be responsible for the cost of returning the Product(s) unless our Returns Policy provides that we will reimburse the costs of returning items or if we delivered items in error to you or they were damaged or defective.
For further information about your statutory rights, contact your local authority Trading Standards department or Citizen’s Advice (citizensadvice.co.uk).
You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the Product(s) back to us at 16 Diana Road, London, E17 5LF. Please include your dispatch note marked with the Product(s) being returned. Please retain proof of postage so return postal costs can be reimbursed.
If you return your entire order for a refund (or notify us of your intention to return it by emailing contact email@example.com or calling us on 07894 105 134 within 14 days of receiving it), we will also refund the original delivery charge. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.
Please note all Products must be returned in a fully resaleable condition, which means being unused and, if possible, in the original packaging. Another World reserves the right to refuse a refund or exchange on Products deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
We offer free UK returns when using Royal Mail Signed for.
Be sure to obtain a proof of postage or receipt when returning Products. We cannot be held responsible for Products that fail to reach us.
Our orders are sent by Royal Mail 2nd Class signed for or Parcelforce. We dispatch Monday-Friday excluding public holidays, and aim to process and dispatch your order within 1-3 weeks.
Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such. Please see our Delivery Page for further information.
When ordering, you will be offered our delivery service once you reach the delivery address details page. Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes.
Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement. This will be after contacting Royal Mail and after we have confirmed it has not been delivered.
Please note that there are restrictions on the locations to which we deliver Products purchased from the Site. Details of the locations to which we deliver are available from us on request. Please see the Delivery page.
Provided your order has been accepted by us, your order shall be processed by Another World and we will endeavour to despatch your order in accordance with the estimated delivery times set out on the Delivery page of the Site. Estimated delivery times will be calculated from the date on which the order is processed.
Where you have selected any of Another World’s delivery service, your sole remedy for any failure by Another World to despatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to Another World in respect of that order.
Title in the Products will pass to you on the earlier of:
- the date and time on which Another World receives payment in full for such Product(s); and /or
- the date and time when Another World despatches such Product(s) in respect of delivery to your nominated address.
Another World shall be liable to you for any damage to the Product that occurs between the time that such Products are despatched by us and the time at which such Products are delivered to you.
Please consult the Delivery page for further information.
CUSTOMER SERVICE & COMPLAINT HANDLING
16 Diana Road
London E17 5LF